Whoops Error Message

  • December 1, 2015 at 9:11 am #1774
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    If you have performed a task within MSO-Data and received a Whoops… error, there are a few reasons that message can display:

    1. There is a setting in your browser that is preventing our software from working
      • Try to repeat the process in Chrome and see if you get the Whoops error again, 95% of the time, using Chrome resolves the error
      • You can download Chrome here: Download
    2. You found a bug
      • Please submit a ticket here in the forum and let us know exactly what you were trying to do, please include your YL Member # so that we can track down the issue more quickly.
      • One of the questions we will ask if we can't reproduce the issue on our end will be if you have tried in Chrome!

     

    If installing and using Chrome fixes the issue, that is great news! You are off to the races again with your site. The bad news is that you have a setting in your browsers settings that is preventing our site from working properly. This can be pop-up blockers, security plugins and a number if various tweaks that are all on your PC's side and not our side. The best way to troubleshoot browser settings is to reset all of your settings and start with a fresh slate. If that resolves the issue, you should be good to go, if not, please let us know.

  • January 4, 2016 at 2:10 pm #2263
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    Ok – what happened when you tried using Chrome?

  • January 4, 2016 at 2:38 pm #2256
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    Naomi Gretter

    I logged into MSO-Data and am trying to add contact information for a new lead and I keep getting an error: Whoops, Looks like something went wrong. This is the first time I am doing this since I got my iMac…is there a setting I need to change on my end? Thanks!

  • January 4, 2016 at 2:39 pm #2264
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    Naomi Gretter

    Well I did read the above post, but was hoping I didn't have to download chrome on Mac…wasn't sure if there was a quick fix setting, but I will try to download chrome and let you know! Thanks!

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