Turning the Negative into a Positive
In this business, it's inevitable. You're bound to run into negativity. Whether it's non-believers that think you're after their pocketbook or frustrated downline members that can't get an item they want because it's out of stock – how you react will speak volumes about how successful you are going to be.
In the face of negativity and adversity, how do you keep your composure and flip the script? Here are three quick tips to try when a tough situation comes your way:
Smother them with kindness. Make sure every response is a positive one.
“Although frustrating, X being out of stock is a good reminder of the tremendous standards Young Living has and shows how they won't put out an inferior product. I suggest finding an alternative from the company's wide selection. I'll help you keep an eye out for when your product is back in stock.”
Don't push, but always leave the door open.
“If you don't think the oils are for you, I completely understand. To be honest, there is a limited supply of these precious oils and I wouldn't want you to buy them if you aren't going to use them because someone else will. Let me know if you ever change your mind and I'd be glad to have a class for you and your friends.”
Set the example. Eliminate negativity from your classes.
Instead of mentioning things you can't say, focus on the things you can. Instead of bemoaning the FDA, tout the fact they are here to protect consumers. After all, not every company has the high standards Young Living does.
Always remember how important it is to stay positive in all situations. By setting the stage with positivity early and often, everyone else will follow suit. Be the light when it starts getting dark!
By setting the stage with positivity early and often, everyone else will follow suit. Be the light when it starts getting dark!